Help & FAQ

When do I get my eSIM?

Instantly by email as a QR code, right after your card payment is confirmed.

When does my plan start?

It starts when you activate data at your destination, not when you install — so you can set it up days ahead.

Do I keep my phone number?

Yes. The eSIM is a data‑only second line; your usual SIM keeps your number and WhatsApp.

What if it does not connect?

Set the eSIM as your data line, turn on data roaming for that line only, and restart. Most issues are a quick settings fix.

How am I charged?

By card, in your own currency — the price is shown before you confirm.

Can I get a refund?

If the eSIM does not work and we cannot fix it, you are covered. Check the refund terms before installing.